FREQUENTLY ASKED QUESTIONS

Q. What do I need to do to get started with a new label design?
A. We can develop new art in house using our graphics design staff or you can provide us with a computer file that incorporates your finished design.

Q. Will I get to see a proof before you print the labels?
A. Yes, we provide a proof either by e-mail in a PDF format or a hard copy color proof for your final approval before printing.

Q. How do I know that the labels will stick to my product?
A. We will determine what is the best type of adhesive for your application, and will provide samples for your evaluation prior to printing.

Q. How do I know that the colors will be correct?
A. We use the Pantone Matching System for colors. This is an internationally accepted color numbering system. We can color match a color sample if it is outside of the PMS guide. We have a computerized ink matching system.

Q. How will the labels be shipped?
A. We have our own delivery driver for the immediate area of Piqua / Dayton. For customers outside of this area, we use Federal Express Ground Service or United Parcel Service. For truck shipments, we use the carrier of your choice.

Q. Do you take credit cards?
A. We currently do not accept credit cards. Most accounts are set up as 50% down when your order is placed, and the balance due upon shipment. Once you have paid for your initial order, new orders are shipped with net 30 day terms.

Q. What if there is a problem with our order?,
A. We pride ourselves with producing products that have no defects. Our defect rate is extremely low. If there is a problem with an order, we ask that you immediately contact us for corrective action. We guarantee 100% customer satisfaction.

Q. Who should I call to place an order?
A. You can contact our customer service department at 1-800-339-4635.

Q. How long will it take to get my order?
A. Most new orders ship in 3 – 5 work days after receipt of final art approval. Re-orders can ship sooner if there is a more immediate need. We pride ourselves on quick turn around and emergency order delivery .

Q. How can I send you my computer files?
A. You can e-mail the files to us at art@bllabels.com or you can send them to us on CD, DVD, ZIP disk, or Floppy Disk.